Refund policy

Return & Store Voucher Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it—unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at megleofootwear@gmail.com. Please note that returns must be sent to the following address:

 

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can contact us at megleofootwear@gmail.com.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work toward an appropriate resolution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products, special orders, personalized items, and items that have been worn, used, altered, damaged after delivery, or returned without their original tags or packaging.

Please contact us if you have any questions or concerns regarding the eligibility of a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the product you want is to return the item you currently have. Once the return is accepted and your store voucher is issued, you may use the voucher to place a new order.

Store Vouchers

Once we receive and inspect your returned item, we will notify you whether the return has been approved.

If approved, the eligible return value will be issued as a store voucher/store credit instead of a cash refund. The store voucher can be used toward future purchases from Megleo Footwear.

Store vouchers are non-transferable, cannot be exchanged or redeemed for cash, and must be used according to the validity period and terms communicated at the time of issuance.

Original shipping charges, return shipping charges, and any applicable fees are non-refundable and may be deducted from the store voucher value.

Please allow up to 10 business days after the returned item has been received and approved for the store voucher to be issued.

If more than 15 business days have passed since your return was approved and you have not received your store voucher, please contact us at megleofootwear@gmail.com.